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Strategic Approach & Directions


Our 2019-24 strategic directions (highlighted above in the Strategy Map) were informed by an inclusive engagement process that invited our staff, physicians, volunteers and communities to help shape our collective health care future. Our Strategy Map provides a visual representation of our overall Strategic Plan and shows how all the components work together to deliver on our Vision, Patient-inspired health care without boundaries.



Commit to delivering safe, compassionate, high-quality care
every time.



Enhance systems, processes and structures to ensure exceptional quality of care and eliminate preventable harm. Deliver outstanding compassionate care by designing and implementing health care processes and data systems to continually improve quality and prevent adverse outcomes and harm.


Strengthen team-based capacity for continuous quality improvement along
the patient journey. Develop a culture where teams are encouraged, supported and rewarded for driving and delivering quality improvements that allow them to do their best work. 


Co-design care delivery with patients and families to enhance their experience and outcomes. Engage patients and families in a meaningful way in service design and delivery to engineer safe care processes and create a best-in-class experience that respects individuals’ values, beliefs and preferences. We need to see the person, not just the disease.



Optimize value through efficient and effective use of resources to deliver health care our communities can rely on.



Drive value-based decision making through strategic use of data and evidence. Drive fact-based insights that result in intelligent business decisions that challenge the status quo.


Advance a mindset for continuous operational improvements. 

Embed a culture of personal and collective accountability to deliver increasing value to our community. 


Optimize resources and align clinical services planning for the health care needs of our community. Inspire our people to actively contribute, champion and model new ways to use Osler’s finite resources sustainably to deliver maximum value for patients, the organization and our communities. 



Create the environmental conditions that change the way our patients and community access and engage with their health care.



Empower and support patients to actively manage their own health care journey by building knowledge, skills and confidence. We will equip patients with the right information, tools and community resources to drive positive health behaviors and generate better health outcomes.


Better understand Osler’s population and identify people at risk of needing our services to positively impact their disease progression and health outcomes. In collaboration with our partners, understand, and then focus on, those at increased risk of becoming Osler patients and develop approaches to further prevent the progression of illness, while also improving the way patients move between providers across the system. 


Co-create new, non-traditional access points for health care programs and services by leveraging technology and partnerships. Collaborate with system partners and leverage technology to provide communities with more ways to access care across the health system, including virtual care, and in the settings best suited to their needs and preferences.



Cultivate an organizational culture that inspires the people of Osler to be their best and do their best.


Create diverse, resilient and empathetic teams. Inspire teams to collaborate in an inter-disciplinary manner on opportunities for improvement, readily adapt to changing circumstances and respond to the needs of patients using equitable and inclusive approaches.

Foster a sense of purpose, trust and connection to the work people do at Osler. Advance a shared commitment to living our Mission, Innovative health care delivered with compassion, every day, by creating a culture of open communication, creativity and collaboration that further positions Osler as an employer of choice. 


Support the development of our people. Provide our people with the learning opportunities and tools they need to be at their best, and recognize and celebrate their contributions.

Create a safe and healthy workplace environment. Encourage constructive dialogue, provide physically and psychologically safe workspaces within a no‑blame culture and model healthy behaviours at all levels of the organization.

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